JointFix - Privacy Policy

Last Updated: August 3, 2026

At JointFix, we are committed to protecting your privacy and ensuring transparency regarding how your personal information is collected, used, and safeguarded. This Privacy Policy applies to our website and services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when placing an order or communicating with us. This includes:

• Personal Contact Details: Full name, phone number, and delivery address.
• Order Information: Products purchased, order dates, payment method (Cash on Delivery), and transaction logs.
• Technical Data: IP address, browser type, device information, and browsing activity collected via cookies and tracking technologies.

2. How We Use Your Information

We use the collected information solely for legitimate business purposes, including:

• Processing, dispatching, and delivering your product orders via local courier services.
• Contacting you to confirm your order details and delivery status.
• Improving our website performance, customer service, and product offerings.
• Complying with legal obligations and protecting against fraudulent activity.

3. Meta (Facebook) & Advertising Technologies

Our website utilizes advertising tools, such as the Meta Pixel and analytics tools, to measure ad effectiveness and deliver relevant promotions to users interested in joint care supplements. These tools collect non-personally identifiable technical data regarding your visits. You can control your ad preferences directly through your Facebook account settings or opt out via your browser privacy settings.

4. Data Sharing & Third Parties

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We share limited delivery information strictly with trusted logistics and courier partners in Bangladesh to complete delivery of your orders.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to access, update, or request the deletion of your personal contact information from our records. To exercise these rights or make inquiries, please contact our support team.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us at:

JointFix Customer Care
Email: support@jointfix-bd.com
Phone: +880 1700-000000
Hours: Saturday - Thursday (9:00 AM - 8:00 PM)