JointFix - Refund & Return Policy

Last Updated: August 3, 2026

At JointFix, customer satisfaction and product quality are our highest priorities. We offer a transparent 7-Day Replacement & Return Policy to ensure peace of mind for every purchase.

1. Eligibility for Returns & Replacements

You may request a product replacement or return within 7 days of delivery under the following conditions:

• The product received is damaged, broken, or defective.
• The wrong item or incorrect quantity was delivered.
• The safety seal of the package is broken or tampered with upon receipt.

2. Non-Returnable Items

For safety and hygiene reasons, dietary supplement products that have been unsealed, partially consumed, or altered after delivery cannot be returned unless found defective upon unboxing.

3. How to Initiate a Return or Replacement

To request a return or replacement, please follow these steps:

1. Contact our customer support team within 7 days of receiving your order at +880 1700-000000 or email support@jointfix-bd.com.
2. Provide your order details (Name, Phone number used during order, and delivery address).
3. Attach clear photos or a short video clip showing the damaged packaging or incorrect item.
4. Our support team will verify the request and arrange a free courier exchange or pickup.

4. Refund Processing

If a replacement is unavailable or a return is approved for refund, payments will be refunded via Mobile Banking (bKash/Nagad) or Bank Transfer within 3 to 5 business days after receiving the returned package.

5. Customer Support

If you have any questions regarding returns or refunds, please reach out to us:

Email: support@jointfix-bd.com
Hotline: +880 1700-000000